Case Information
Plaintiff Paula Sparkman sued Defendants, Conduent State & Local Solutions, Inc., and Comerica Bank, claiming that Defendants’ practice of charging California Way2Go card users a $0.50 fee for calling Conduent’s IVR customer service line is an unfair practice in violation of California’s Unfair Competition Law. The lawsuit was brought on behalf of people issued a California Way2Go prepaid debit card who were charged at least one $0.50 fee to their Way2Go account for calling Conduent’s customer support line.
Who Is a Class Member?
The Class includes all persons issued a California Way2Go Card® Prepaid Mastercard® whose accounts Defendants charged at least one $0.50 fee for calling Defendants’ IVR telephone system. If you were charged at least one $0.50 fee to your California Way2Go account for calling the California Way2Go IVR customer service line on or before February 21, 2025, you are a member of the Class.
Your Legal Rights and Options
Option and Deadline |
Your Legal Rights |
Do Nothingno deadline |
Stay in this lawsuit. Await the outcome. Give up certain rights.
If you do nothing, you will be part of the lawsuit and your rights will be affected by the outcome. You won’t be able to start, continue, or be part of any other lawsuit against Conduent State & Local Solutions, Inc., or Comerica Bank about the issues in this case. You will also be legally bound by all of the orders the Court issues and judgments that the Court makes in this lawsuit. |
Opt Out of the Caseby July 11, 2025 |
Get out of this lawsuit. Get no money or benefits. Keep rights.
If you opt out, you won’t get any money or benefits from this lawsuit that Plaintiff may obtain as a result of trial or settlement. However, you will retain your right to sue Conduent State & Local Solutions, Inc., and Comerica Bank. |
Dates and Deadlines
Exclusion Deadline
July 11, 2025
Trial Date
December 1, 2025
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