{"id":388,"date":"2023-09-19T21:13:22","date_gmt":"2023-09-19T21:13:22","guid":{"rendered":"https:\/\/sparkmanvc1dev.wpenginepowered.com\/?page_id=388"},"modified":"2023-10-20T15:50:39","modified_gmt":"2023-10-20T15:50:39","slug":"payment-faqs","status":"publish","type":"page","link":"http:\/\/www.caway2gofeeclassaction.com\/es\/payment-faqs\/","title":{"rendered":"Payment FAQs"},"content":{"rendered":"

General Information<\/span><\/h2>\n
<\/span>When will I receive my payment?<\/div>
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All payments will be sent on or by the disbursement deadline. Please continue to check the settlement website for an update on the disbursement date.<\/p>\n<\/div><\/div>

<\/span>How do I request a paper check?<\/div>
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You may request a check up to two weeks prior to the disbursement date. If you would like to request a paper check, please email the Settlement Administrator.<\/p>\n<\/div><\/div>

<\/span>Can I change my Digital Payment method?<\/div>
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You may request to update your Digital Payment method up to two weeks prior to the disbursement date. If you would like to request a Digital Payment method update, please email the Settlement Administrator.<\/p>\n<\/div><\/div>\n

I Elected to Receive an ACH Payment<\/span><\/h2>\n
<\/span>Where is my payment sent to?<\/div>
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Payments are sent directly to the bank account provided when a payment method was selected during the claim submission process. It can take up to five business days for payments to appear in your bank account.<\/p>\n<\/div><\/div>

<\/span>The account that my payment was sent to is now closed.<\/div>
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If your ACH payment fails or is returned for any reason, your payment will automatically be reissued as a paper check to the address provided with the claim submission.<\/p>\n<\/div><\/div>

<\/span>Who should I contact if I do not see my payment?<\/div>
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If your claim is approved for payment and you elected to receive an ACH payment, you should contact your own bank support line for questions regarding your payment. It can take up to five business days for payments to appear in your bank account.<\/p>\n<\/div><\/div>

<\/span>I contacted my bank and they do not have record of my payment.<\/div>
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Please provide the name of the bank that you used for this payment and the last four digits of the bank account number to the case email address. Please do not provide your full account number. We will check our records to see if this matches your payment. If the bank name and last four digits match, we will escalate to our banking partner who will conduct an ACH trace on the payment. This trace typically takes 5-10 business days. While we conduct our research, please confirm that the money was not deposited into any other bank account(s) you may have.<\/p>\n<\/div><\/div>\n

I Elected to Receive a Zelle Payment<\/span><\/h2>\n
<\/span>Where is my payment sent to?<\/div>
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Payments are sent directly to the bank account that is linked to the Zelle account associated with the email or phone number provided when a payment method was selected during the claim submission process. <\/span><\/p>\n<\/div><\/div>

<\/span>What if I am not enrolled with Zelle?<\/div>
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If you are not already enrolled in Zelle, you should receive a payment notification email or text directly from Zelle that includes a link to enroll. You have 14 days from the payment notification email or text to enroll with Zelle.<\/p>\n